Refund policy
A bid is a payment for placement, not a deposit. This page sets out exactly when money comes back.
Refunded in full, automatically
Duplicate charges, payments captured for a listing that no longer exists, and any charge where the amount taken does not match the order we created.
Refunded on request
A payment where the bid never applied because of an error on our side. Contact us with the payment reference from your dashboard and we will return it in full.
Not refunded
A bid that ranked as intended, including one that was later outbid. Being overtaken is the product working, not a fault. Listings removed for policy violations are also not refunded.
How long it takes
Refunds are issued to the original payment method through Razorpay. Card and netbanking refunds usually settle in five to seven working days; UPI is typically faster.
Currency
Refunds are made in the currency you were charged in, for the amount you were charged. Exchange-rate movement between payment and refund is not adjusted for.
These pages are a plain-language starting point for TopTools and are not legal advice. Have a lawyer review them against your jurisdiction before you take real money.